At Ekartha, we take care to ensure that every order reaches you in good condition. However, if you receive a damaged product or the wrong item, we're here to help.

Eligibility for Returns

We offer a 7-day return window from the date of delivery. Returns are accepted only in the following cases:

• You received a damaged or defective product.

• You received the wrong product.

To request a return, please contact us within 7 days of receiving your order and provide relevant details and images of the product, packaging, or issue where required.

Return Process

Once your return request is reviewed and approved, we will arrange for the product to be picked up from your address.

Please ensure that the product is returned in the condition in which it was received, along with the original packaging and any accessories, where applicable.

Refunds

Once the returned product has been picked up, your refund will be processed. The refund will be issued through the applicable payment method and may take additional time to reflect in your account, depending on your bank or payment provider.

Non-Returnable Cases

Returns will not be accepted for reasons other than receiving a damaged, defective, or incorrect product.

Contact Us

For return or refund-related queries, please contact our customer support team through the contact details provided on our website.