HELP & SUPPORT
Frequently asked questions.
Everything you need to know about ordering, delivery, returns, payments and getting help from Ekartha.
How can I place an order? +
Browse our collections, open a product, choose the available options and add it to your cart. Proceed to checkout and complete your delivery and payment details.
How long does delivery take? +
Delivery times can vary by location and product availability. Once your order is dispatched, tracking details are shared so you can follow its progress.
Can I track my order? +
Yes. Once your order has been shipped, you will receive the available tracking information by email or through the contact details provided at checkout.
What payment methods do you accept? +
Available payment methods are shown securely at checkout. The options you see may vary depending on your location and the payment setup enabled for your order.
Can I cancel or change my order? +
Contact us as soon as possible with your order details. We will try to help before the order is processed or dispatched.
What is your return and refund policy? +
Return eligibility depends on the product and the applicable policy. Please review our Returns & Refunds policy for the latest conditions and timelines.
What should I do if my item arrives damaged? +
Please contact our support team promptly with your order number and clear photos of the item and packaging. We will review the issue and guide you through the next step.
How can I contact Ekartha? +
For product questions, order support or general help, use our Contact page. You can also use the support options listed in the footer.